Why is my social media integration showing as disconnected?
If a platform in your Integrations list shows as disconnected, your authorisation with that platform has expired or been revoked and needs to be renewed. Click the disconnected platform to reconnect it — this only takes a moment and no content is lost.
What you'll see
- A platform card in Integrations marked Disconnected
- Posts for that platform stuck instead of publishing
- This can happen on Facebook, Instagram, LinkedIn, X/Twitter or Google
Why it happens
OAuth connections expire periodically for security reasons, and some platforms revoke access if a password or app permission changes on their end. This is normal and not specific to your account.
How to fix it
- Go to your client's Integrations page.
- Click the platform showing as disconnected.
- Re-authorise — you'll be sent to the platform and back.
- For X/Twitter, also check that your API credentials haven't expired or been revoked on Twitter's side.
Still stuck?
Email [email protected] with your account email, the client name, and which platform won't reconnect.